Work

Customer delight: universal remedy or a double-edged sword?

Year: 2017

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-08-2015-0197

Authors: Nadine L. Ludwig, Sven Heidenreich, Tobias Kraemer, Matthias Gouthier

Institutions: EBS University of Business and Law, Saarland University, University of Koblenz and Landau, Universität Koblenz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2572086227

FWCI: 6.91

Cites: 114

Cited by: 34

Related to: 10