Work

Delight and the grateful customer: beyond joy and surprise

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-01-2016-0013

Authors: Joan Ball, Donald C. Barnes

Institutions: St. John's University, University of North Carolina Wilmington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2577640923

FWCI: 8.387

Cites: 98

Cited by: 69

Related to: 10