The Role of Emotional Intelligence and Job Emotional Requirements in Job Attitudes and Behavior
Year: 2008
Type: dissertation
Study design: Observational Study
Abstract: A recent focus on understanding emotions in organizations has resulted in increased attention to the role of Emotional Intelligence (EI). Emotional Intelligence (EI) is a type of intelligence that helps individuals to perceive, assimilate, understand, and manage emotions (Mayer & Salovey, 1997). The aim of this study is to understand the role of EI on individual attitudinal and performance outcomes. Specifically, this paper argues that EI may be an important determinant of employee job satisfaction, turnover intention, and performance. Further, these effects are expected to be most pronounced in job functions with higher emotional requirements. Data collected from 278 law enforcement and healthcare employees provide no support for these propositions. These findings, their implications, and potential future studies are discussed.
Source: VTechWorks (Virginia Tech)
Author: Sukumarakurup Krishnakumar
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2580682470