Work

Call centers: is there an upside to the dissatisfied customer experience?

Year: 2017

Type: article

Source: Journal of Business Strategy

DOI: 10.1108/jbs-01-2016-0008

Authors: Sarah Hudson, Helena V. González-Gómez, Aude Rychalski

Institutions: École Supérieure de Commerce de Rennes, NEOMA Business School, France Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2584910596

FWCI: 2.468

Cites: 11

Cited by: 17

Related to: 10