Work

Exploring the antecedents of loyalty in the context of multi-channel banking

Year: 2017

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-10-2015-0155

Author: Dhananjay Bapat

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2589077375

FWCI: 15.79

Cites: 69

Cited by: 86

Related to: 10