Work

How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Enterprise Information Management

DOI: 10.1108/jeim-01-2016-0003

Authors: Hemang Jauhari, Shailendra Singh, Manish Kumar

Institutions: Indian Institute of Management Lucknow, Indian Institute of Management Kozhikode

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2589612142

FWCI: 9.374

Cites: 96

Cited by: 59

Related to: 10