Work

The impact of virtual mirroring on customer satisfaction

Year: 2017

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2017.02.010

Authors: Peter Gloor, Andrea Fronzetti Colladon, Gianni Giacomelli, Tejasvita Saran, Francesca Grippa

Institutions: Massachusetts Institute of Technology, University of Rome Tor Vergata, Genpact (United States), Northeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2589710249

FWCI: 16.78

Cites: 87

Cited by: 58

Related to: 10