Work

The role of supplier performance in building customer trust and loyalty: A cross-country examination

Year: 2017

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2017.02.005

Authors: Nicholas G. Paparoidamis, Constantine S. Katsikeas, Ruben Chumpitaz

Institutions: Centre National de la Recherche Scientifique, Institut d'Economie Scientifique Et de Gestion, Lille Économie Management, University of Leeds, Esan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2590626070

FWCI: 11.35

Cites: 113

Cited by: 105

Related to: 10