Work

Impact of total quality services on financial performance: role of service profit chain

Year: 2017

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2016.1274649

Authors: Jeevan Jyoti, Sumeet Kour, Jyoti Sharma

Institution: University of Jammu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2591525899

FWCI: 6.416

Cites: 209

Cited by: 39

Related to: 10