Work

The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention

Year: 2017

Type: article

Study design: Observational Study

Source: International Journal of Customer Relationship Marketing and Management

DOI: 10.4018/ijcrmm.2017040101

Authors: Donald Louis Amoroso, Pajaree Ackaradejruangsri, Ricardo A. Lim

Institutions: Auburn University, Auburn University at Montgomery, Ritsumeikan Asia Pacific University, Asian Institute of Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2593343436

FWCI: 2.468

Cites: 63

Cited by: 25

Related to: 10