Work

Consumer trust repair: A critical literature review

Year: 2017

Type: article

Source: European Management Journal

DOI: 10.1016/j.emj.2017.02.007

Author: Branko Bozic

Institution: NEOMA Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2594915767

FWCI: 14.31

Cites: 106

Cited by: 110

Related to: 10