Work

New applications for importance-performance analysis (IPA) in higher education

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Management Development

DOI: 10.1108/jmd-10-2016-0187

Authors: Fraser McLeay, Andrew Robson, Mazirah Yusoff

Institutions: Northumbria University, University of Hertfordshire, INTI International College Subang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2597899734

FWCI: 15.3

Cites: 80

Cited by: 91

Related to: 10