Work

From Satisfied to Memorable: An Empirical Study of Service and Experience Dimensions on Guest Outcomes in the Hospitality Industry

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2017.1306820

Authors: Lori J. Sipe, Mark R. Testa

Institution: San Diego State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2600680657

FWCI: 16.78

Cites: 68

Cited by: 95

Related to: 10