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Crisis Communication and Social Media. A Systems‐ and Medium‐Theoretical Perspective

Year: 2017

Type: article

Abstract: The academic field of crisis communication is more relevant than ever due to the digital media revolution, setting new standards for how to manage criticism and crises. This paper presents a systems theoretical approach to crisis communication in the age of digital media with a special regard to social media. The paper shows that the recent changes in the media environment require that organizations be more observant, reflected and responsive to the public opinion. Correspondingly, organizations need to engage in strategic impression management with the aim to be, or to be observed to be, more consistent with their communicated values and strategies, thus managing to appear as trustworthy in a hyper‐dynamic social surrounding world. Copyright © 2017 John Wiley & Sons, Ltd.

Source: Systems Research and Behavioral Science

DOI: 10.1002/sres.2451

Author: Jesper Tække

Institution: Aarhus University

Language: English

Topic: Public Relations and Crisis Communication

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2603583586

FWCI: 4.435

Cites: 21

Cited by: 23

Related to: 10