Work

Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level

Year: 2017

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-017-0527-8

Authors: Ying Ding, Hean Tat Keh

Institutions: Renmin University of China, Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

OpenAlex ID: W2604289061

FWCI: 17.77

Cites: 81

Cited by: 151

Related to: 10