Work

A comprehensive hierarchical model of retail banking

Year: 2017

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-03-2016-0041

Authors: Juhaida Abu Bakar, Michael Daniel Clemes, Kathryn Bicknell

Institutions: Universiti Utara Malaysia, Lincoln University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2604853804

FWCI: 7.403

Cites: 106

Cited by: 57

Related to: 10