Work

Assessment of logistics service quality using the Kano model in a logistics-triadic relationship

Year: 2017

Type: article

Study design: Observational Study

Source: The International Journal of Logistics Management

DOI: 10.1108/ijlm-09-2015-0172

Authors: Jea-Il Sohn, Su-Han Woo, Taek-Won Kim

Institutions: KLA (United States), Chung-Ang University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2609648232

FWCI: 12.32

Cites: 45

Cited by: 70

Related to: 10