Work

An Empirical Investigation into the Validity of SERVQUAL in the Public Sector

Year: 1997

Type: article

Source: Public Administration Quarterly

Authors: Robert A. Orwig, John Pearson, Dan Cochran

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W269512787

FWCI: 2.364

Cites: 23

Cited by: 53

Related to: 10