Work

Impact of actual service provider failure on the satisfaction with aggregator

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2017.1339115

Author: Swagato Chatterjee

Institution: International Management Institute

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2707760702

FWCI: 1.974

Cites: 65

Cited by: 19

Related to: 10