Work

Managing Customer Switching Behavior in the Banking Industry

Year: 2017

Type: article

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2017.1325644

Authors: Park Thaichon, Sara Quach, Amulya Sai Bavalur, Meeta Nair

Institutions: Griffith University, Swinburne University of Technology, S P Jain School of Global Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2734847664

FWCI: 2.467

Cites: 30

Cited by: 20

Related to: 10