Work

Digital banking, customer experience and bank financial performance

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-11-2016-0181

Authors: Cajetan I. Mbama, Patrick O. Ezepue

Institution: Sheffield Hallam University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2736010881

FWCI: 31

Cites: 76

Cited by: 297

Related to: 10