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Assessment Patients’ Satisfaction Related on Quality of Care: A Cross-sectional Descriptive Study

Year: 2017

Type: article

Abstract: Patient satisfaction has become increasingly popular and assessment of patient satisfaction is an important tool for monitoring the quality of care in hospitals.The aim of this study was to assess patients satisfaction related to quality of care and factors affecting this.This cross-sectional descriptive study was conducted at a university hospital in Tehran, Iran.In this study, 500 patients were randomly selected and their satisfaction was measured by a standardized questionnaire.Data collection was done during four months period before the discharge process.The study results showed that there was a directly relatiopship betwwen nurses caring and the patients' satisfaction.The most satisfaction reported was regular health checks by nurses at day shift (4.69±0.67)and the least satisfaction was related to hospital payment (1.20±0.16),respectively.There was a significant correlation with overall satisfaction between insurance status and marital status (P<0.05).The results indicate that periodic patient satisfaction survey should be institutionalized to provide feedback for continuous quality improvement.

Source: Asian Journal of Medicine and Health

DOI: 10.9734/ajmah/2017/34513

Authors: Mohammad Heidari, Hossein Pour, Reza Norouzzadeh, Ezgi Temel, Büşra Şahin

Institutions: Shahed University, Adnan Menderes University

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: diamond

OpenAlex ID: W2736757751