Work

The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction

Year: 2017

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2017.07.001

Authors: Jebril A. Alhelalat, Ma’moun A. Habiballah, Naseem M. Twaissi

Institution: Al-Hussein Bin Talal University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2738176148

FWCI: 16.78

Cites: 48

Cited by: 146

Related to: 10