Work

Effects of service orientation on job embeddedness in hotel industry

Year: 2017

Type: article

Abstract: This research aims to develop and analyze a model that depicts work engagement (WE) as a mediator of the relationship between job embeddedness and service orientation. Specifically, the model examines external environmental factors (EEFs) as moderator of the effects of service orientation and job embeddedness in the hospitality industry. All data used for this study were gathered in Iran from hotels frontline employees with a two-weeks’ time lag. These relationships mentioned above were analyzed using AMOS 22.0. It was discovered in the results that WE was indeed a partial mediator and that EEFs indeed moderated the effects of service orientation on job embeddedness with adequate empirical support. The implications of the findings for the managers, the study limitations, and future research recommendations were also discussed.

Source: Service Industries Journal

DOI: 10.1080/02642069.2017.1349756

Authors: Hüseyin Arasli, Reza Bahman Teimouri, Hasan Kiliç, Iman Aghaei

Institution: Eastern Mediterranean University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W2738824929

FWCI: 8.39

Cites: 76

Cited by: 43

Related to: 10