Work

Measuring the experience of hospitality: Scale development and validation

Year: 2017

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2017.07.008

Authors: Ruth Pijls, Brenda H. Groen, Mirjam Galetzka, Ad T.H. Pruyn

Institutions: Saxion, University of Twente

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2754831456

FWCI: 11.35

Cites: 68

Cited by: 125

Related to: 10