Work

How the Employee Looks and Looks at you: Building Customer–Employee Rapport

Year: 2017

Type: article

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/1096348017731130

Authors: Kawon Kim, Melissa A. Baker

Institutions: University of South Carolina, University of Massachusetts Amherst

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2756100770

FWCI: 9.871

Cites: 55

Cited by: 88

Related to: 10