Work

Uncovering the service profit chain in the casino industry

Year: 2017

Type: article

Study design: Systematic Review

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-02-2016-0089

Authors: Catherine Prentice, IpKin Anthony Wong, Desmond Lam

Institutions: Griffith University, City University of Macau, University of Macau

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2763416686

FWCI: 3.455

Cites: 104

Cited by: 21

Related to: 10