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Total quality management dimensions and SME performance: A quantitative approach

Year: 2015

Type: article

Abstract: The objective of this study is to measure the relationship between some TQM dimensions and business performance of SMEs.The study seeks to advance the understanding of TQM and also resolves some controversies that appear in the literature concerning the relationship between TQM dimensions and performance relationship.Using questionnaire, the data for this study was drawn from 367 SMEs operating in Punjab, Pakistan.Structural equation modeling (SEM) technique was used for analysis. The findings indicate that management leadership has a significant effect on business performance of SMEs, whereas, the customer focus and continuous improvement to business performance relationship were found not significant.

Source: Universiti Utara Malaysia Institutional Repository (Universiti Utara Malaysia)

Authors: Rubina Jabeen, Aliyu Mukhtar Shehu, Rosli Mahmood, Abdu Ja’afaru Bambale

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W2765409602

FWCI: 0.671

Cites: 31

Cited by: 8

Related to: 10