Work

An innovative service quality evaluation and improvement model

Year: 2017

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2017.1389907

Authors: Li-Fei Chen, Szu-Chi Chen, Chao-Ton Su

Institutions: Fu Jen Catholic University, National Tsing Hua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

Funder: Ministry of Science and Technology, Taiwan

Award: A Customer-Driven Service Quality Evaluation Model and Its Strategies

OpenAlex ID: W2766448508

FWCI: 3.948

Cites: 44

Cited by: 18

Related to: 10