Work

Buyer (dis)satisfaction and process innovation: The case of information technology services provision

Year: 2017

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2017.10.004

Authors: Mona Ashok, Marc Day, Rajneesh Narula

Institution: University of Reading

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2766973241

FWCI: 5.429

Cites: 95

Cited by: 41

Related to: 10