Work

Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Year: 2017

Type: article

Study design: Observational Study

Source: Tourism Management

DOI: 10.1016/j.tourman.2017.11.009

Authors: Jafar Rezaei, Oshan Kothadiya, Lori Tavasszy, Maarten Kroesen

Institution: Delft University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2771436618

FWCI: 44.91

Cites: 58

Cited by: 290

Related to: 10