Work

Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies

Year: 2017

Type: article

Source: Socio-Economic Planning Sciences

DOI: 10.1016/j.seps.2017.12.002

Authors: Lanndon Ocampo, Jovir Alinsub, Ruselle Anne Casul, Germellie Enquig, Mitzi Luar, Noche Panuncillon, Miriam Bongo, Christine Omela Ocampo

Institutions: Cebu Technological University, University of the Philippines Cebu, University of San Carlos

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2773979883

FWCI: 9.871

Cites: 61

Cited by: 120

Related to: 10