Describing and analysing process interfaces in healthcare: an Operations Management perspective
Year: 2016
Type: conference-paper
Abstract: A generic framework is developed to describe and analyse the performance of process interfaces in a healthcare setting.This framework was assessed in an exploratory case study in different interface situations regarding handover of care in regional hospitals.Our study indicates that handover performance is determined by three elements: information, communication, and responsibility and their interaction effects.But also the organizational context, as studied from an Operations Management perspective, seems to be an important determinant for handover performance.Our approach and framework provide a new insight to practitioners and researchers in analysing the handover situation in a healthcare setting.
Authors: Piet Penninga, Jan de Vries
Institutions: Hanze University of Applied Sciences, University of Groningen
Language: English
Subfield: Leadership and Management
Field: Nursing
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W2775819432