Work

Star power: the effect of star rating on service recovery in the hotel industry

Year: 2018

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-05-2016-0247

Author: Wen-Chin Tsao

Institution: National Chin-Yi University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2783355166

FWCI: 7.032

Cites: 66

Cited by: 43

Related to: 10