Work

Evaluating erlang C and erlang A models for staff optimization: A case study in an airline call center

Year: 2017

Type: conference-paper

Source: IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)

DOI: 10.1109/ieem.2017.8289839

Authors: K. Nag, M. Helal

Institution: American University of the Middle East

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2785429675

FWCI: 0.452

Cites: 7

Cited by: 10

Related to: 10