Work

Understanding customer journey from the lenses of complexity theory

Year: 2018

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2018.1445725

Author: Kaan Varnali

Institution: Istanbul Bilgi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2789633865

FWCI: 8.687

Cites: 100

Cited by: 64

Related to: 10