Work

Customer Experience in Online Shopping: A Structural Modeling Approach

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Global Marketing

DOI: 10.1080/08911762.2018.1441938

Authors: Arijit Bhattacharya, Manjari Srivastava, Sanjeev Verma

Institutions: Narsee Monjee Institute of Management Studies, Indian Institute of Management Mumbai

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2790107577

FWCI: 4.964

Cites: 68

Cited by: 57

Related to: 10