Work

Multidexterity in customer relationship management: Managerial implications and a research agenda

Year: 2018

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2018.01.019

Authors: Thomas Ritter, Jens Geersbro

Institution: Copenhagen Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2791148752

FWCI: 6.189

Cites: 64

Cited by: 30

Related to: 10