Work

Joking with customers in the service encounter has a negative impact on customer satisfaction: Replication and extension

Year: 2018

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2018.01.013

Authors: Magnus Söderlund, Eeva-Liisa Oikarinen

Institutions: Stockholm School of Economics, University of Oulu

Language: English

Topic: Humor Studies and Applications

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2794124239

FWCI: 3.324

Cites: 97

Cited by: 46

Related to: 10