Work

Debtors' Ethical Perceptions of the Debt Collection Process

Year: 2018

Type: article

Abstract: This study researches debtors’ perception of debt collection agencies. The research data shows that a debtor perceives the debt collection as expensive, greedy and uncompromising as well as even sometimes extortionate and threatening. Yet positive perceptions appeared such as flexible, well mannered and polite. The debtor’s attitude towards debt collection agencies defines a significant part of the working environment of a debt collection agent – this study provides valuable information to inform the conduct of debt collection agents.

Source: Jyväskylä University Digital Archive (University of Jyväskylä)

Authors: Jarkko Jalonen, Tuomo Takala

Language: English

Topic: Ethics in Business and Education

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2796143524

FWCI: 0.879

Cites: 6

Cited by: 4

Related to: 10