Year: 2018
Type: book-chapter
Abstract: This chapter sets the stage for the collection. It reviews content that will be addressed in considerably more detail in the chapters that follow. It considers the importance of the hospitality sector to a country’s economic development, the key role of service quality and human resource management in organizational success, leadership competencies, job stress and emotional labor, work–family conflict, sexual harassment, gender issues, generational differences, employees with disabilities, and ongoing and new human resource management challenges facing this sector. A range of human resource initiatives are then described that address many of these challenges.
Source: Edward Elgar Publishing eBooks
Author: Ronald J. Burke
Language: English
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W2797201184