Work

An empirical study of employee loyalty, service quality, cost reduction and company performance

Year: 2018

Type: article

Abstract: The focus of this study was on investigating the relationships among employee loyalty, service quality, cost reduction and company performance, with the aim to investigate the impact of employee loyalty to company performance. The research model was developed and empirically tested on the sample of 100 service companies with 317 questionnaire surveys conducted in the Republic of Serbia and Bosnia and Herzegovina. Using different statistical analysis (the Kolmogorov-Smirnovljev statistic, Path analysis, A.M.O.S. statistic software and lavaan software) leads to the conclusion that employee loyalty is significantly related and has a positive influence on company performance.

Source: Economic Research-Ekonomska Istraživanja

DOI: 10.1080/1331677x.2018.1456346

Authors: Ivana Tomic, Zdravko Tesic, Bogdan Kuzmanovic, Milos Tomic

Institution: University of Novi Sad

Language: English

Topic: Employee Performance and Management

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: gold

Estimated APC paid: $944