Work

The influences of relational benefits on repurchase intention in service contexts: the roles of gratitude, trust and commitment

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-08-2017-0187

Authors: Shihyu Chou, Chi-Wen Chen

Institutions: National Taiwan Normal University, California State University, Dominguez Hills

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2800929269

FWCI: 16.95

Cites: 53

Cited by: 103

Related to: 10