Work

Exploring the Performance of Hotels’ Websites for Guests With Disabilities: a Content Analysis Approach

Year: 2018

Type: article

Abstract: The globally rising awareness about the social inclusion of individuals with disabilities also influences the tourism and hospitality industry in Turkey. This exploratory research focuses on the disability related content of 61 four and five star hotels’ corporate websites in Izmir to reveal the provision of services to people with disabilities within the lodging industry via content analysis. The findings mainly revealed that the websites are not well-structured to support social inclusion of people with disabilities. Most of the hotel websites lack the details of general accessible information and visuals of the properties related to disability and measurement details of offered products in line with the services. Accordingly, empowerment of stakeholders is emphasized in order to improve the awareness of economic and social benefits in accessible accommodation.

Source: Business And Management Studies An International Journal

DOI: 10.15295/bmij.v6i1.220

Authors: Murat NAZLI, Evla Eda KESİCİ

Institution: Yaşar University

Language: English

Topic: Digital Accessibility for Disabilities

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Reduced inequalities, Decent work and economic growth

Open Access status: diamond

OpenAlex ID: W2801256408

FWCI:

Cites: 42

Cited by: 5

Related to: 10