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The process of solving problems with self-service technologies: a study from the user’s perspective

Year: 2018

Type: article

Source: Electronic Commerce Research

DOI: 10.1007/s10660-018-9304-0

Authors: Alireza Nili, Mary Tate, David Johnstone

Institutions: Queensland University of Technology, Victoria University of Wellington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2801260502

FWCI: 4.964

Cites: 101

Cited by: 21

Related to: 10