Work

Customer value in self-service kiosks: a systematic literature review

Year: 2018

Type: review

Study design: Systematic Review

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-04-2017-0084

Authors: Yulia Vakulenko, Daniel Hellström, Pejvak Oghazi

Institutions: Lund University, Linnaeus University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2803633102

FWCI: 0.993

Cites: 52

Cited by: 44

Related to: 10