Work

The role of satisfaction and loyalty for insurers

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-10-2016-0152

Author: Matthias Ruefenacht

Institution: University of St.Gallen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2803723329

FWCI: 2.896

Cites: 102

Cited by: 29

Related to: 10