Work

Customer Relationship Management Research from 2007 to 2016: An Academic Literature Review

Year: 2018

Type: article

Source: Journal of Relationship Marketing

DOI: 10.1080/15332667.2018.1440148

Authors: Shikha Sota, Harish Chaudhry, Apurva Chamaria, Anurag Chauhan

Institution: Indian Institute of Technology Delhi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2803740825

FWCI: 5.377

Cites: 76

Cited by: 38

Related to: 10