Work

The role of multidimensional switching barriers on the cognitive and affective satisfaction-loyalty link in mobile communication services: Coupling in moderating effects

Year: 2018

Type: article

Study design: Observational Study

Source: Computers in Human Behavior

DOI: 10.1016/j.chb.2018.05.024

Authors: Moon-Koo Kim, Myeong-Cheol Park, Jong-Hyun Park, Jimin Kim, Eunhye Kim

Institutions: Electronics and Telecommunications Research Institute, Korea Advanced Institute of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2803825485

FWCI: 9.49

Cites: 85

Cited by: 58

Related to: 10