Work

The contrasting influences of incidental anger and fear on responses to a service failure

Year: 2018

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.21114

Authors: Lei Su, Lisa C. Wan, Robert S. Wyer

Institutions: Hong Kong Baptist University, Chinese University of Hong Kong, University of Cincinnati

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2804192817

FWCI: 6.603

Cites: 44

Cited by: 48

Related to: 10